Shipping Policy
At Sharalie, we want your order to reach you as quickly and smoothly as possible. Please read below for details on our shipping process.
Processing Time
All orders are processed within 1–2 business days (excluding weekends and public holidays) after payment confirmation. You will receive a confirmation email once your order has been processed and shipped.
Shipping Rates & Delivery Times
| Order Value | Shipping Cost | Estimated Delivery |
|---|---|---|
| Orders above AED 200 | Free Shipping | 3–5 business days |
| Orders below AED 200 | AED 18 flat rate | 3–5 business days |
Delivery times are estimates and may vary depending on your location and any unforeseen courier delays.
Order Tracking
Once your order ships, you'll receive a shipping confirmation email with a tracking number so you can follow your package every step of the way.
Shipping Delays
While we do our best to meet estimated delivery windows, occasional delays may occur due to weather, customs, courier volume, or other circumstances beyond our control. We appreciate your patience and will keep you updated if any delays affect your order.
Incorrect Shipping Information
Please double-check your shipping address at checkout. Sharalie is not responsible for orders delayed or misdelivered due to incorrect or incomplete address information provided by the customer. If you notice an error after placing your order, contact us as soon as possible so we can try to update it before it ships.
Damaged or Lost Packages
If your order arrives damaged or does not arrive at all, please contact us within 48 hours of the expected delivery date, and we'll work with you to resolve the issue promptly.
Questions?
If you have any questions about your shipment, feel free to reach out to us anytime at sharafat.co.ltd@gmail.com or through our Contact page.