Refund Policy

Refund & Returns Policy

We want you to love your Sharalie order. If something isn't right, we're here to help.

Return Window

You may request a return within 14 days of receiving your order. After 14 days, we unfortunately can't offer a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In its original packaging, with all tags and accessories included
Accompanied by proof of purchase (order number or receipt)

Please note the following items cannot be returned:

Sale or clearance items
Items marked as final sale
Products that have been used, damaged, or altered after delivery

How to Start a Return

Contact us at sharafat.co.ltd@gmail.com or via our Contact page with your order number and reason for return.
Our team will review your request and, if approved, provide return instructions and a shipping address.
Pack the item securely in its original packaging and ship it back to us.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with photos of the issue. We'll arrange a replacement or full refund at no additional cost to you.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status of your refund.

Approved refunds are processed back to your original payment method within 5–7 business days.
Shipping costs (if applicable) are non-refundable, except in cases of damaged, defective, or incorrect items.

Exchanges

If you'd like a different size, color, or product, the fastest way is to return the original item (once approved) and place a new order for the item you want.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please first check with your bank or payment provider, as processing times can vary. If you've done this and still haven't received your refund, contact us at sharafat.co.ltd@gmail.com.